Geek & Sundry Loves Their Fans

And with good reason. They turn out in droves to watch the Geek & Sundry twitch channel. Charity drives run by Geek & Sundry will often surpass their donation goals and then be reset to higher amounts. And two years ago the fans made the Tabletop Indiegogo campaign a huge success. The campaign quickly passed it original goal of $500,000 and went on to gather pledges of $1.4 million. This was enough for a longer season and a spinoff, with money to spare.

But Geek & Sundry Doesn't Care About Their Fans

Although G&S won't hesitate to state how much they love their fans. However that's about as far as they are willing to go. It is a different matter when it comes time to show their love.

The Indiegogo campaign had a few problems and a lot of that is probably due to it being their first crowdfunding venture. That is understandable, these things happen. The issue is how they responded to the problems.

Backers with issues could go weeks or months without getting a response from the campaign. A little more than a year after the campaign ended -- after it had been announced for the second or third time that all perks had been delivered -- Wil Wheaton found out that some backers had not received their campaign perks. In response to this he published a video to Youtube stating that backers with issues should contact him, he was going to make certain that the problems were resolved.

There were two digital perks that had not been delivered to any backers. Wil stopped responding after it was pointed out that was personally responsible for the creation of both. It has now been two years since the campaign ended and those two perks still have not been delivered. Neither Wil nor Geek & Sundry has said anything about these perks. As far as I can tell they have no intention of fulfilling this commitment.

About 7,000 backers pledged enough to receive the perk of having their name written on a wall in the episodes of Tabletop. Wil is rather proud of the Backer Wall. Unfortunately, approximately 400 names are missing from the wall. By the time this was discovered the season had been filmed and it was too late to add the names to the wall. Even so, Geek & Sundry never acknowledged the problem and made no attempt to make it up to the affected backers in some way. Geek & Sundry has recently finished filming the fourth season of Tabletop. They could have added those missing names to the wall for this season. They did not.

It is disappointing to see Geek & Sundry treat their fans in this manner. It's not contempt, it's not disdain, it's just a lack of care. They love their fans. They just don't care about their fans.